How your dolls come to life
Frequently asked questions
Welcome to our FAQ page! Here, you will find answers to some of the most frequently asked questions about our products and services. Our custom dolls are designed to capture the likeness of the person of your choice, and make a perfect gift for a variety of occasions.
From creating a special memory to honoring a loved one, we are dedicated to providing you with the highest quality doll and the best customer service. If you have any other questions, please do not hesitate to contact us.
Prices for our custom dolls start at $49.99 with shipping included. The final cost of a custom doll will depend on size, delivery speed and any additional features or modifications requested. You will be shown the total cost, including any applicable taxes and shipping fees, before you are asked to make a payment at the checkout page.
Our custom dolls take approximately 3-6 weeks to design, create, ship, and deliver. Processing times may vary based on current volume. An estimated delivery date will be provided upon order placement and we will do our best to meet this timeline. Expedited delivery is available for an additional fee.
Designing a custom doll with us is easy! Simply select the “Shop Now” option on our website and follow the prompts to submit your request. You’ll be asked to upload a photo and provide details about the doll you’d like us to create, including any special features or modifications you’d like us to incorporate.
Our artisans will work to bring your vision to life, providing a photo of your finished product and making any requested revisions until you are completely satisfied with the final design. Once approved, we will have your custom doll shipped to you.
Unfortunately, we are unable to provide a design proof before beginning production on your custom doll. However, we understand the importance of ensuring that you are satisfied with the final product. To ensure that your custom doll meets your expectations, we will send you a photo of the completed doll for your review and approval before we ship it to you. We will do our best to accommodate any requested modifications to the extent possible.
Our dolls are made from hypoallergenic felt and stuffed with hypoallergenic polyester filling. Additional materials used will depend on the design of the doll and any special requests you may have.
Our custom dolls are made with high-quality materials and are designed to be loved. However, due to the delicate nature of some materials and construction techniques, we do not recommend washing the dolls. Instead, we recommend spot cleaning with a damp cloth and mild detergent as needed.
Yes, we can create custom dolls in a range of sizes. Our standard dolls are 8 and 16 inches, but we can accommodate requests for larger or smaller sizes. Please note that there may be an additional fee. Please contact us at our contact page to discuss your specific size requirements and to receive a quote for your custom doll.
We offer an express delivery option when placing your order, but we understand that sometimes you may need a custom doll much sooner. Please contact us to discuss your specific needs and we will provide you with a quote for the additional cost. We will do our best to accommodate your request.
If you need to make changes to your order, you can contact us as soon as possible. We will do our best to accommodate your request, but please note that it may not always be possible to make changes once the production process has begun.
An expert artisan will be assigned to bring your concept to fruition and present a photograph of the final outcome. You may choose to have it shipped upon approval or request revisions until full satisfaction is achieved. In the event that you are not satisfied with the doll, we offer a 100% refund of your purchase.
Because our dolls are customized to your specific specifications, we are unable to accept returns or exchanges. To ensure that your custom doll meets your expectations, we will send you a photo of the completed doll for your review and approval before we ship it to you.
Yes, we do offer wholesale pricing for our custom dolls. If you are interested in purchasing a large quantity of dolls, please contact our sales team at our contact page to discuss your specific needs and to receive a quote for your order. We would be happy to work with you to create the perfect custom dolls for your business.
Our dolls are proudly crafted by skilled artisans in South America. We believe in supporting fair trade practices and provide a sustainable income for these talented individuals. Each doll is made with love and pride, and we hope you will love them as much as we do.
We take the security of our customers’ personal and financial information very seriously. Our website uses secure socket layer (SSL) technology to encrypt all sensitive information, such as payment details, during transmission. We also comply with the Payment Card Industry Data Security Standard (PCI DSS) to ensure that our payment systems are secure.
Custom made dolls that look like you!
Personalized gifts made with love
