We take great pride in creating custom-made felt dolls that are tailored to your specific specifications. We understand that purchasing a custom-made lookalike doll is a big commitment, and we want to make sure you are completely satisfied with your purchase.
Doll Approval
To ensure that your custom doll meets your expectations, we will send you a photo of the completed doll for your review and approval before we ship it to you. We encourage you to carefully review the photo and let us know if you have any concerns or would like to request any changes. We will do our best to accommodate any requested modifications to the extent possible. Once you have approved your custom doll, we will ship it to you. If you do not approve your doll, we offer a 100% money back guarantee.
Love-It Guarantee
At Idolls, we guarantee 100% satisfaction with our custom-made products. Before shipment, you will receive a photo of your completed doll for approval. If for any reason you are not satisfied, please contact us via email. We will do our best to resolve the issue, and if unable to, issue a full refund. Your satisfaction is our top priority.
Returns
As each custom-made doll is made specifically for you, we are unable to accept returns or exchanges on approved dolls. We encourage you to review the photo of your finished doll before approval.
Disclaimer
By placing an order, you agree to the above-stated refund and return policy. Thank you for your understanding and we are committed to delivering a custom doll that you will love!
Need help?
Contact us at our contact page for questions related to refunds and returns.